Job
Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Understand and gain experience in payment, deposit, and liquidity products, with sound knowledge of Swift Payments/ISO/Wire Payments or Alternate payments. Take ownership and accountability to deliver business goals, executing to achieve specific desired results. Provide end-to-end management of multiple large-scale projects across ECCO Applications, managing scope, business benefits, project plans, timelines, identifying resolving issues, risks, dependencies, and generating MIS. Ensure effective internal communications among all the work streams and stakeholders, ensuring all are engaged. Manage client relationships to deliver consistent, excellent client experience. Partner with different stakeholder groups to elicit business requirements and processes. Manage forums for project updates and project scorecards. Partner with business leads to compile business requirements and provide leadership to drive delivery. Develop operating models, including assessing operating model considerations and documenting flows and touchpoints. Create training material and manage training sessions for users. Communicate and present excellently, with strong organizational skills, including the ability to prioritize and manage multiple activities, detail-oriented. Think analytically and logically to understand and analyze complex business processes. Analyze and resolve project-related risks/issues and follow through with set objectives. Ensure sufficient internal controls and procedures to minimize risk, driving the risks and controls agenda. Required qualifications, capabilities, and skills Bachelors /master s degree Has at least 10 years Cash Operations/Product experience and in leadership roles Full understanding of Treasury Services business, operations, and technology strategy Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint Presentation of business updates to Senior LOB Executives Preferred qualifications, capabilities, and skills Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Ability to operate with an ownership mindset. Strong understanding of different development methodologies (e. g. , Agile, SCRUM, Waterfall) Change management / Business analysis experience. Bachelors /master s degree in finance and/or Technology preferred. Technical knowledge and experience is a plus.
