Payment Collection Officer

Timing: 10:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.

Role: Payment Collections & CRM

About the Role:

Key Responsibilities:

• Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
• Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
• Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
• Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
• Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.
• Payment Collections: Payment reminders , payment collections

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in CRM, customer service, or a related role,
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills with a customer-oriented attitude is must.
• Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
• Ability to multitask and manage time efficiently in a fast-paced environment.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):

• Are you comfortable travelling to Noida Sector 135 for work?
• Is your English communication excellent?
• What is your Current and Expected Salary?
• Can you join immedietly?
• How many years of payment collection experience do you have ?

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person