Patient Scheduler

Location:

Department:

Reports To:

Job Summary:

The Patient Scheduler is responsible for managing and coordinating patient appointments, ensuring efficient scheduling of consultations, follow-ups, and diagnostic procedures. This role plays a vital part in maintaining smooth hospital operations and providing an excellent patient experience.

Key Responsibilities:

• Schedule and confirm patient appointments for doctors, specialists, and diagnostic tests.
• Coordinate with physicians, nursing staff, and diagnostic departments to manage the appointment calendar.
• Handle patient inquiries via phone, email, or in person regarding appointment availability, rescheduling, and cancellations.
• Maintain accurate and updated patient records in the hospital management system (HMS).
• Ensure proper pre-appointment instructions are communicated to patients (e.g., fasting before tests, documents required).
• Track and manage appointment slots to minimize wait times and optimize resource utilization.
• Follow up with patients for upcoming appointments and no-shows.
• Assist in billing coordination related to consultations and procedures, if required.
• Adhere to hospital policies, privacy standards, and compliance regulations.
• Provide courteous and professional service to all patients and visitors.

Qualifications & Skills:

• Education:

  Graduate in any stream (preferably with a background in healthcare or administration).

• Experience:

  1–2 years of experience in healthcare

• Technical Skills:

  Familiarity with Hospital Information Systems (HIS), MS Office.

• Key Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to remain calm and courteous under pressure.

Work Schedule:

• Full-time (including weekends if required).

Salary Range:

• ₹25,000 – ₹40,000 per month