Patient Relationship Manager

Key Responsibilities:1. Patient & Family Support:

• Welcome and orient elderly patients and their caregivers upon admission.
• Serve as the main point of contact for non-clinical concerns throughout the patient’s stay.
• Assist patients and families in understanding hospital policies, procedures, and services.

2. Communication Facilitation:

• Coordinate between patients, families, doctors, nurses and administrative staff.
• Ensure timely communication of care plans, discharge processes, and follow-up requirements.
• Translate complex medical language into simple terms when necessary.

3. Complaint Handling & Resolution:

• Receive and document patient or caregiver concerns and complaints.
• Work with appropriate departments to resolve issues quickly and satisfactorily.
• Escalate serious concerns to senior management when required.

4. Patient Satisfaction & Feedback:

• Conduct patient satisfaction surveys or interviews during and after discharge.
• Analyze feedback and suggest improvements to enhance the patient experience.
• Implement initiatives that promote elderly-friendly services.

5. Administrative Duties:

• Maintain detailed records of patient interactions and issue resolutions.
• Support in the documentation and communication related to patient discharge and follow-ups.
• Collaborate with billing or admissions staff for seamless administrative processes.

Qualifications:

• Bachelor’s degree in Healthcare Management, Social Work or related field.
• Prior experience (2–3 years) in patient relations or customer service in a healthcare setting, preferably in geriatrics.
• Knowledge of geriatric patient needs and hospital workflows is a strong advantage.

Job Types: Full-time, Permanent

Work Location: In person