Job
Description
Key Responsibilities: Patient Experience Management: • Greet and welcome patients with warmth and professionalism. • Ensure a patient-centric experience from the first point of contact to post-treatment follow-up. • Provide personalized attention and anticipate patient needs, ensuring their comfort throughout their journey. Patient Coordination & Scheduling: • Manage and optimize patient appointment schedules, ensuring minimal wait times and a smooth flow. • Coordinate with dentists and specialists to align patient appointments with their treatment plans. • Oversee follow-ups and reminders for appointments, treatment milestones, and aftercare. Relationship Building: • Build and nurture long-term relationships with high-net-worth patients, ensuring loyalty and satisfaction. • Act as a dedicated point of contact for VIP patients, providing concierge-level service. • Address patient concerns with discretion and professionalism, ensuring quick resolutions. Communication & Patient Education: • Clearly explain treatment options, procedures, and post-care instructions in collaboration with dental professionals. • Communicate costs and payment plans transparently while ensuring a high service standard. • Assist in educating patients about the clinics advanced treatments and innovations. Administrative Duties: • Maintain and update patient records, ensuring accuracy and confidentiality. • Support billing processes, including tracking payments, invoicing, and coordinating insurance where applicable. • Collaborate with the marketing team to implement patient engagement initiatives and loyalty programs. Quality Assurance: • Gather and act on patient feedback to enhance service delivery. • Ensure the clinic environment is welcoming, luxurious, and aligned with brand standards. • Uphold compliance with patient privacy regulations and clinic protocols. Required Skills & Qualifications: • Education: Bachelors degree in hospitality, healthcare management, business administration, or a related field. • Experience: 3+ years in a customer-facing role (preferably in luxury healthcare, hospitality, or a premium service industry). • Skills: Exceptional interpersonal and communication skills (written & verbal). Strong organizational and multitasking abilities. Problem-solving mindset and attention to detail. Proficiency in CRM systems, appointment scheduling software, and basic office tools. Ability to maintain discretion and handle sensitive information. Preferred Attributes: • Prior experience in a premium healthcare setting (e.g., dental, aesthetic, or medical spa). • Fluency in English is a must, ability to efficiently converse in Hindi and Telugu will be an advantage . • A polished, professional demeanor with a customer-first mindset. • Location: Khajaguda, Hyderabad. • Work Hours: 11am-7pm, Monday to Saturday • Perks: Competitive salary
