Patient Relationship Coordinator

Job Description –_ Patient Relationship Coordinator_

Medical Receptionist (Sales & Patient Experience) Role Overview:

We are seeking a dynamic and results-oriented Medical Receptionist to join our growing team. This role plays a crucial part in acquiring new patients, retaining existing ones, and delivering exceptional customer service throughout their journey with Synchrony.

About Synchrony:

Synchrony is India’s first premium lifestyle therapy brand, known for delivering excellent patient outcomes in a warm, welcoming, and family-friendly environment. Operating from four state-of-the-art clinics in Delhi, Noida, Chandigarh, and Gurugram, we have helped over 25,000 people with their pain and injuries since 2016. Our services include Chiropractic care, physiotherapy, Sports physiotherapy, ACL Rehabilitation, Post-operative Rehabilitation, and wellness program.

Responsibilities:

• Patient Acquisition: Develop and implement strategies to attract new patients through targeted marketing initiatives, including Google and social media campaigns. Actively engage in community outreach and build relationships with potential referral sources.
• Sales and Enrollment: Educate prospective patients about clinic services, treatment plans, and the benefits of physiotherapy. Collaborate with therapists to create personalized care plans and present these effectively to patients.
• Customer Service Excellence: Ensure a warm, professional, and welcoming environment for all patients and visitors. Address inquiries, concerns, and feedback with empathy and promptness.
• Data Management and Reporting: Use clinic management software to maintain patient records, manage scheduling, and conduct follow-ups. Generate performance reports and track key metrics such as patient acquisition and conversion rates.

Qualifications:

Data Management and Reporting:

• Bachelor’s/Master’s degree in Physiotherapy, Hospital Management, Healthcare Management, or a related field preferred
• Experience in sales, ideally within the healthcare or wellness industry
• Strong communication, interpersonal, and persuasive skills
• Excellent organizational skills and attention to detail
• Familiarity with digital marketing tools and CRM software is a plus
• Passion for healthcare and a commitment to outstanding patient service

Why Join Synchrony?

• Be part of a fast-growing and visionary organization
• Make a real difference in people’s lives
• Receive structured training and mentorship in sales and service
• Enjoy a competitive salary, performance bonuses, and growth opportunities

Success in this role will be measured by your ability to attract and retain patients, effectively communicate our services, and maintain high levels of patient satisfaction.

Job Details:

• Job Types: Full-time, Permanent (Fresher-friendly)
• Pay: ₹25,000 – ₹30,000 per month
• Experience Required: 1 year preferred (freshers may apply)
• Work Location: In-person (clinic-based)
• Schedule: Day shift or Evening shift
• Supplemental Pay: Performance bonus, Quarterly bonus
• Benefits: Paid time off
• Languages: English (Preferred), Hindi (Preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Application Question(s):

• Are you willing to work 6 days a week?

Language:

• English (Required)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person

Application Deadline: 30/06/2025