Patient Relations Manager (International: English/French)

Patient Relations Manager (International: English/French)

Company: Medsurge India

Industry: Medical Value Travel

Job Type: Onsite

Working Days: 6 Days

Work Location: Sector 48, Gurugram, Haryana, India

About Medsurge India:

Key Responsibilities:

Patient Coordination:

• Serve as the primary point of contact for international patients (primarily English and French-speaking).

• Understand and assess patients’ medical needs and guide them through their treatment journey in India.

• Coordinate with healthcare providers to ensure a smooth and seamless care experience.

Patient Relations Management:

• Oversee the entire patient journey, from initial inquiry through medical procedures, post-operative care, and follow-up after patients return home.

• Ensure medical records, reports, and other relevant documents are properly managed and handed over to patients.

Liaison with Healthcare Providers:

• Collaborate with hospitals, doctors, and other healthcare providers to ensure the best medical care for patients.

• Stay informed about the latest medical procedures, technologies, and offerings from our partner hospitals.

Communication:

• Effectively communicate with patients, families, and healthcare providers, ensuring queries are addressed promptly.

• Ensure patients clearly understand medical terms, procedures, and treatment details, simplifying or translating when required.

Feedback and Continuous Improvement:

• Collect patient feedback regarding their medical journey and overall experience in India.

• Work with the Medsurge India team to implement improvements that enhance patient experience.

Qualifications and Experience:

• Bachelor’s degree in a relevant field (Healthcare, Life Sciences, Hospitality, or related areas preferred).

• 2 - 5 years of experience in patient relations, patient coordination, or a similar role.

• Fluency in English or French is mandatory.

• Strong understanding of the medical value travel industry and the Indian healthcare landscape.

Skills:

• Excellent interpersonal and communication skills.

• Empathetic and patient-centric approach.

• Strong organizational and multitasking abilities.

• Ability to handle sensitive patient information with confidentiality.

• Proficiency in MS Office, CRM tools, or healthcare management software.

• Strong cultural awareness and ability to work with patients from diverse backgrounds.

• Ability to work in a fast-paced environment and manage stressful situations.

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