Clinical Case Manager

Position:

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About Medsurge India:

Medsurge India is a leading Medical Value Travel Company based in India. We are dedicated to bridging healthcare gaps by connecting patients globally to top-tier medical facilities and professionals in India.

Key Responsibilities:

Patient Coordination:

• Serve as the primary point of contact for French and English-speaking patients.
• Understand and assess the medical needs of patients and guide them through their medical journey in India.
• Coordinate with healthcare providers to ensure seamless care for the patients.

Case Management:

• Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country.
• Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient.

Liaison with Healthcare Providers:

• Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients.
• Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals.

Communication:

• Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed.
• Translate medical terms, procedures, and other relevant information for patients when necessary.

Feedback and Continuous Improvement:

• Collect
  feedback from patients regarding their medical journey and experience in India.
• Work closely with the Medsurge India team to implement feedback and improve patient experience.

Qualifications and Experience:

• Bachelor's degree in a relevant field. A background in healthcare, nursing, or medical tourism would be an advantage.
• 2+ years of experience in clinical case management, patient coordination, or a similar role.
• Fluency in both English and French is mandatory.
• Strong understanding of the medical value travel industry and the healthcare landscape in India.

Skills:

• Excellent interpersonal and communication skills.
• Ability to handle sensitive patient information with confidentiality.
• Strong organizational and multitasking abilities.
• Empathetic and patient-centric approach.
• Ability to work in a fast-paced environment and handle stressful situations.