MedSurge India- Unit of NSM Online Solutions Pvt Ltd

Position Title: Director – Business Development Location: Gurugram Department: Business Development Reporting To: CEO Experience Required: 10+ years (including at least 3-5 years in a leadership role) Employment Type: Full-time About Us: Medsurge India is a leading medical value travel company, connecting international patients with top-tier healthcare providers in India, Turkey etc. With a global footprint, we’re committed to making healthcare accessible, affordable, and trustworthy. We work closely with hospitals, doctors, embassies, and patient communities across continents. Role Summary: The Director – Business Development will be responsible for strategizing, leading, and scaling the company’s global business development initiatives. The ideal candidate will have a strong network in the healthcare domain (especially international healthcare), proven experience in strategic partnerships, and the ability to drive sustainable revenue growth. Key Responsibilities: Strategic Leadership: Define and execute business development strategies aligned with the company’s long-term vision. Identify new business opportunities across geographies, hospital chains, doctors, and financial/insurance partners. Partnership Development: Build and nurture high-impact partnerships with hospitals, healthcare professionals, and international patient referral sources (doctors, facilitators, and agents). Lead negotiations for MOUs, revenue-sharing models, and exclusive tie-ups. Revenue Growth: Drive revenue generation through partnerships, new vertical launches, and strategic alliances. Lead cross-functional efforts to increase IPD patient conversions and overall lead monetization. International Expansion: Spearhead entry and growth in new markets across Africa, CIS, Southeast Asia, and the Middle East. Represent Medsurge India at international health expos, medical camps, and conferences. Team Leadership: Build, mentor, and lead the business development team across regions. Foster a performance-driven culture with clear KPIs, targets, and accountability. Collaboration: Work closely with digital marketing, CRM, operations, and clinical teams to ensure aligned business goals. Collaborate on pricing strategies, patient packages, and service innovations. Key Requirements: Education: Bachelor’s degree in Business, Healthcare, or related field. MBA preferred. Experience: Minimum 10 years in business development, with significant exposure to healthcare, hospitals, or medical tourism. Proven record of successful partnership deals, strategic alliances, and team management. Strong understanding of global healthcare ecosystems, patient referral channels, and cross-border healthcare regulations. Excellent leadership, negotiation, and communication skills. Preferred Attributes: Existing network of hospitals, facilitators, or patient acquisition channels. Global mindset with regional experience in Africa, GCC, CIS, or South Asia. Energetic, visionary, and results-driven leader with a strong ethical foundation. Compensation: Best in industry, with performance-linked incentives and potential for ESOPs (based on experience and strategic contribution). Show more Show less

Position: Clinical Case Manager Company: Medsurge India Industry: Medical Value Travel Work Location: Gurgaon, India About Medsurge India: Medsurge India is a leading Medical Value Travel Company based in India. We are dedicated to bridging healthcare gaps by connecting patients globally to top-tier medical facilities and professionals in India. Key Responsibilities: Patient Coordination: Serve as the primary point of contact for French and English-speaking patients. Understand and assess the medical needs of patients and guide them through their medical journey in India. Coordinate with healthcare providers to ensure seamless care for the patients. Case Management: Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country. Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient. Liaison with Healthcare Providers: Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients. Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals. Communication: Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed. Translate medical terms, procedures, and other relevant information for patients when necessary. Feedback and Continuous Improvement: Collect feedback from patients regarding their medical journey and experience in India. Work closely with the Medsurge India team to implement feedback and improve patient experience. Qualifications and Experience: Bachelor's degree in a relevant field. A background in healthcare, nursing, or medical tourism would be an advantage. 2+ years of experience in clinical case management, patient coordination, or a similar role. Fluency in both English and French is mandatory. Strong understanding of the medical value travel industry and the healthcare landscape in India. Skills: Excellent interpersonal and communication skills. Ability to handle sensitive patient information with confidentiality. Strong organizational and multitasking abilities. Empathetic and patient-centric approach. Ability to work in a fast-paced environment and handle stressful situations.