Clinical Case Manager

We are looking for a dynamic Senior Clinical Case Executive for our client place based at Gurgaon, Haryana. In this role, the ideal will be responsible for evaluating patients' treatment plans, monitoring patient well-being, creating case progress reports, and ensuring patients are well informed regarding their care and treatment options.

To ensure success as a Senior Clinical Case Executive, you should have excellent knowledge of case management principles and the ability to act as an advocate for patients in need.

Roles & Responsibilities:-

Patient Coordination

• Serve as the primary point of contact for English-speaking patients.
• Understand and assess the medical needs of patients and guide them through their medical journey in India.
• Coordinate with healthcare providers to ensure seamless care for the patients.

Case Management

• Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country.
• Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient.

Liaison with Healthcare Providers

• Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients.
• Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals.

Communication

• Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed.
• Translate medical terms, procedures, and other relevant information for patients when necessary.

Feedback and Continuous Improvement

• Collect feedback from patients regarding their medical journey and experience in India.

Required Qualifications, Experience & Skills:

• 2+ years of experience

  in clinical case management, patient coordination, or a similar role.
• Excellent written and oral communication skills in order to interact with International patients
• Ability to multitask in a dynamic environment
• Bachelor’s degree in a relevant field.
• A background in healthcare, nursing, or medical tourism would be an advantage.
• Good interpersonal skills
• Good Administration skills
• Proficient in MS Office