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Patient Relation Executive

1 - 6 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary

The Patient Relationship Executive (PRE) acts as the primary point of contact for patients and their attendants, ensuring a seamless, empathetic, and efficient experience from admission through discharge. The PRE facilitates communication between patients, families, and clinical/non-clinical teams, ensuring patient satisfaction, resolving concerns promptly, and supporting hospital operations to deliver high-quality patient-centric care.

Key Responsibilities

  • Patient Admission & Registration

    • Guide patients and attendants through the registration and admission process.
    • Accurately collect, verify, and enter patient demographic and insurance details.
    • Educate patients on hospital policies, billing estimates, and services.
  • Patient Coordination & Support

    • Serve as the primary liaison between patients, their families, and hospital departments.
    • Ensure timely updates to patients/attendants about treatment plans, appointments, and procedures.
    • Assist in scheduling consultations, diagnostics, and follow-ups.

Key Skills and Competencies

  • Strong interpersonal and communication skills in Telugu and English (verbal & written)
  • Empathy, patience, and customer-oriented attitude
  • Ability to multitask and work under pressure in a fast-paced hospital environment
  • Attention to detail and data accuracy
  • Problem-solving and conflict resolution skills
  • Familiarity with hospital information systems (HIS) and MS Office

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