Patient Coordinator

Aarogyam Dental Clinic (Rajkot) combines advanced clinical care with warm, patient-centric service. We’re expanding our front-office team to strengthen patient experience and conversion.

You’ll be the first point of contact for new and returning patients—guiding them from enquiry to successful treatment. The position is part-time, on-site and reports directly to the Clinic Director.

• Lead conversion:

   respond to inbound calls, WhatsApp and walk-ins; track prospects until appointment is booked.

• Treatment fee explanation & basic accounting:

   present treatment plans, clarify costs, record payments in the PMS.

• Appointment scheduling & chair-side coordination:

   optimise the doctor’s schedule, minimise wait times.

• Patient follow-ups:

   maintain rapport, remind patients of upcoming visits, gather feedback.

• Record maintenance:

   keep electronic and physical files accurate and up to date.

• Clinical assistance:

   support the doctor during routine procedures when required.

• BBA / MBA (or equivalent) with 

  ≥ 1 year

   experience in a healthcare, hospitality or sales environment.
• Proven 

  telephone etiquette

   and 

  rapport-building

   skills.
• Comfortable with 

  selling / negotiation

   and meeting conversion targets.
• Strong 

  organisation & multitasking

  ; able to juggle front-desk and patient-care duties.
• Basic proficiency with computers, smartphones and cloud-based tools.
• Knowledge of dental terminology is a plus but not mandatory.

• Base salary:

   ₹15,000 – ₹20,000 per month (commensurate with skills & experience).

• Performance incentive:

   up to ₹30,000 per month, linked to conversion and patient-satisfaction KPIs.

• Hours:

   9 : 30 AM – 8 : 30 PM IST (negotiable), inclusive of lunch break.

• Days off:

   one fixed weekly off (clinic closed on Sunday & Wednesday).

• Direct impact on patient satisfaction and revenue growth.
• Transparent incentive plan with uncapped earnings.
• Work alongside a supportive clinical team focused on continuous learning.

• Send your résumé and a brief cover note describing a time you successfully converted a lead or upsold a service to 

  hr@aarogyamdental.in

   with subject line “Patient Care Coordinator – Rajkot”.