Patient Care Coordinator

Job Description

We are seeking a compassionate, detail-oriented Patient Coordinator to serve as a key liaison between patients and the Hospital. The Patient Coordinator will be responsible for ensuring an excellent patient experience from pre-admission to post-discharge, addressing patient concerns, coordinating services, and driving overall satisfaction across touch points. Key Responsibilities: Serve as the primary point of contact for patients and their families throughout their care journey. Monitor and proactively improve patient satisfaction by addressing issues, collecting feedback, and ensuring timely resolutions. Coordinate patient appointments, admissions, discharges, and follow-ups in collaboration with clinical teams. Provide patients with clear, accurate information regarding procedures, hospital policies, billing, and care timelines. Track and analyse patient feedback, complaints, and satisfaction scores; escalate unresolved issues to relevant departments. Educate patients on services available and advocate for their needs within the hospital. Ensure that all interactions reflect a high standard of empathy, professionalism, and responsiveness. Collaborate with nursing, medical, and administrative staff to streamline patient processes and eliminate service gaps. Support the implementation of patient satisfaction surveys and assist in quality improvement initiatives.