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PAS-PAS EMS-Tax Senior

PAS-PAS EMS-Tax Senior

2 - 5 years

7 - 11 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

application software project management presentation skills qrm protocols capa rpa ipqa change control automation project engineering oos relationship management succession planning oot quality assurance qms client relationship cleaning validation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The opportunity
Senior will play a critical role in managing a team. Work closely with clients of People Advisory Services within and outside EY Your key responsibilities

Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups

Responsible for meeting contractual SLA's

Will be the first point of escalation

Adhere to practice protocols and other internal processes consistently

Be an integral part of the Global and/or Local Client Service Delivery team

Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.

Handle escalations effectively

Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business

Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team

Assist Managers/Sr Managers in managing clients/projects

Ensure that the work done is within the budget and deviations have valid reasons/explanations.

Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements

Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal

Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant

Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly

Take ownership for quality delivered within the team

Foster collaboration and constructive communication within the team

Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client

Seek opportunities to diversify client load and exposure to different teams

Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS

Owns timelines around deliverables

Should be able work in a team and also spearhead the team

Spearhead in training and coaching team members

Succession planning

Manage conflicts effectively

Assess, appraise and help our professionals achieve their potential

Skills and attributes for success

Strong in MS Excel - Competent with using spreadsheets for data manipulation and review

Good knowledge of other MS Office applications especially MS Word and MS PowerPoint

Technically versatile and able to work with data from various sources of various complexity and formats

To qualify for the role, you must have

Proficient in English

Clear verbal communication

Professional and structured written communication

Listening skills to respond effectively

Self assured & self-motivated attitude

Organized and deadline focused

Should have a Global mind set

Should have proficient knowledge of QRM protocols and adherence by self and team

Should be nimble to adapt to change and thrive

Should be able to work in a virtual world with teams globally

Demonstrate leadership and executive presence

Demonstrate excellent presentation and communication skills

Proven ability to work independently with minimum supervision, and collaboratively with virtual teams

Systematic Skills

Detail orientated / Attention to detail

Should be abreast of new and upcoming technologies

Ability to address all relevant information/data and develop practical approaches to solving problems

Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favourable results

Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)

Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination

Proficient in standard and service line-specific software applications and databases

Competent at meeting tight deadlines, performing high-quality work and diligent follow up

Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned

Adept at protecting confidential and proprietary information

Ideally, youll also have

Prior experience on project management

Knowing a foreign language

Any Certification courses on operation management , Client management

Exposure to RPA and automation projects

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PAS-PAS EMS-Tax Senior