Partnerships & Alliances Leader

About Us Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to revolutionize the way CX knowledge is created, curated, and consumed. We are a fast-paced tech startup that innovates daily to make solving customer problems easier for our clients" employees and agents. Knowmax is profitable, bootstrapped, and operates with a lean team across functions. Demonstrating value to numerous Billion $ companies across geographies, we are industry agnostic with significant global exposure. We are seeking a dynamic Partnerships & Alliances Leader to join our team, where you'll play a key role in expanding our network and enhancing our offerings through strategic partnerships. The successful candidate will be responsible for managing existing relationships, developing new partnerships, and overseeing the integration and execution of partnership strategies. Your contributions will directly impact our growth and customer satisfaction. Ideal candidates for this role will possess a proven track record in partnership management within a SaaS environment, exceptional negotiation skills, and a sharp commercial awareness to identify and develop successful collaborations. Responsibilities - Manage and strengthen existing partner relationships across System Integrators, ISVs, BPOs, and the channel. - Collaborate with sales, product, marketing, and development teams to formulate partnership strategies. - Develop a scalable model for formalizing partnerships. - Identify, cultivate relationships, and negotiate deals with new partners. - Take charge of partnership reporting and performance. - Ensure that partnerships fulfill commitments to customers. - Own a pipeline & revenue target through a partner program. Requirements And Skills - Demonstrable track record of negotiating and closing partnership deals. - Experience in building partner programs in a SaaS and/or CX environment. - Strong commercial acumen with the ability to recognize and develop opportunities. - Excellent verbal and written communication skills. - Ideally 8-12 years of work experience.,