Partner Operations Analyst Bangalore

HARMAN

4 - 9 years

5 - 9 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

sales operations sla partner support sfdc workday operational support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Partner Operations Analyst:

Location: Bangalore

Notice Period: 0 to 15 Days

The Work: What type of work

Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLAs
Handling priorities / escalations without dependency
Work cross-functionally with other teams for resolving issues
Involve in simple & medium transactional processing activities
Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's
Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
Willingness to support PST hours on a rotational basis (10PM-7AM) IST
Proactive measures to avoid escalations
Create and participate in creating documentation
Perform other ad hoc tasks as per business requirements and managements request

Skillset required to perform the activity

Customer service experience
Excellent communication skills (verbal and written)
Familiar with Salesforce
Prioritization skills
Analytical skills

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