Partner Onboarding Specialist

Position: Partner Onboarding Specialist
Location: Hyderabad
Employment Type: Full-time

About the Role

We are looking for a proactive and detail-oriented Partner Onboarding Specialist to assist new partners through the onboarding process. The role involves engaging with clients, guiding them in uploading necessary documents, verifying details, and ensuring a smooth and professional onboarding experience. This position requires strong communication skills, attention to detail, and the ability to work closely with internal teams to resolve issues quickly.

Key Responsibilities

• Serve as the primary point of contact for new partners during the onboarding process.
• Guide partners in uploading and submitting required documents (licenses, registrations, images, bank details, etc.).
• Verify the accuracy and completeness of uploaded documents and escalate discrepancies.
• Assist partners in filling out onboarding forms and ensuring compliance with company standards.
• Maintain detailed and accurate records of partner information in the system.
• Coordinate with internal teams (Sales, Operations, Compliance) to ensure a smooth onboarding flow.
• Provide support to partners for queries related to their profiles, documents, and account setup.
• Educate partners on the platform’s features, subscription plans, and benefits.

Required Skills & Qualifications

• Strong communication skills in English, Hindi, and Telugu (preferred based on your earlier requirement).
• Ability to explain processes clearly and build trust with clients.
• Excellent organizational and attention-to-detail skills.
• Familiarity with CRM systems, Google Workspace, or MS Office tools.
• Ability to multitask and handle onboarding for multiple partners simultaneously.
• Prior experience in customer support, account management, or onboarding is a plus.

Preferred Qualifications

• Experience in B2B onboarding, client management, or partner operations.
• Understanding of compliance and documentation processes.
• Strong problem-solving and coordination skills.

What We Offer

• Competitive salary and growth opportunities.
• Opportunity to directly contribute to partner success and company growth.
• A collaborative and supportive team environment.
• Training and upskilling opportunities in client engagement and operations.

Job Type: Full-time

Pay: From ₹450,000.00 per year

Work Location: In person