Partner - Customer Success

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, serving 3,200+ customers and 700+ partners across 100+ countries. We help our clients accelerate revenue generation through acquisition, retention, and wallet share expansion. As one of the world's largest processors of electronic transactions, price points, and travel intent data, RateGain supports revenue management, distribution, and marketing teams across various sectors in the travel industry. We are currently seeking a Partner / Senior Partner to join our high-performing commercial team based in Dubai. The role focuses on expanding our footprint through strategic account growth, with an emphasis on cross-selling and upselling within existing relationships. The ideal candidate will have a proven track record in strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain. Key Responsibilities: Strategic Account Management & Growth: - Own and manage a portfolio of key strategic accounts in the region. - Drive revenue expansion through cross-selling and upselling opportunities across RateGain's product suite. - Develop deep relationships with decision-makers and influencers within client organizations. Sales & Commercial Excellence: - Identify customer needs and align RateGain solutions to solve business challenges. - Conduct regular reviews with clients to share critical business insights, identify new opportunities, and ensure satisfaction. - Build commercial proposals, lead negotiations, and close deals to achieve revenue targets. - Collaborate with internal product and delivery teams to ensure solution success. - Engage in training sessions to ensure understanding of products. - Address escalated client issues promptly. Regional Focus - Dubai Based: - Represent RateGain in client meetings, events, and industry forums across the Middle East region. - Stay updated on regional travel trends and the competitive landscape. Stakeholder Management & Collaboration: - Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients. - Provide feedback to product and innovation teams based on market needs and customer insights. Required Qualifications: - Bachelor's degree in Business, Marketing, or a related field; MBA is a plus. - 6-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech. - Proven success in driving cross-sell/upsell strategies within large accounts. Knowledge & Technical Skills: - Strong commercial acumen and understanding of B2B SaaS business models. - Proficiency with CRM tools such as Salesforce. - Ability to analyze account performance data and identify expansion opportunities. - Familiarity with the travel and hospitality ecosystem is highly desirable. Soft Skills: - Excellent communication, presentation, and negotiation skills. - Strong relationship-building capabilities with C-level stakeholders. - Strategic thinker with a hands-on approach to execution. - Self-driven and results-oriented with a customer-first mindset. Attitude & Culture Fit: - High ownership and accountability. - Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment. - Passion for delivering value to customers and driving measurable business impact. Equal Opportunity Employer: We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive environment for all employees. Applicants from all backgrounds and identities are welcome to apply.,