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Palo Alto Network Security Engineer

2 - 4 years

0 Lacs

India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

network security networks firewall configuration troubleshooting support service management onboarding analysis maintenance communication tcp ip routing bgp ospf eigrp switching data ipsec vpn scripting python presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

We are seeking a skilled

Tier 2 Security Engineer

with a strong background in supporting and managing

Palo Alto Networks and Fortinet security solutions

within a managed services environment. This position will focus on handling escalated security incidents, firewall policy changes, configuration updates, troubleshooting, and day-to-day operational support for our clients' next-generation firewall infrastructure.As part of our Security Operations team, you will work alongside Tier 1 analysts and Tier 3 engineers to ensure consistent and secure operations, maintain customer satisfaction, and contribute to continuous improvement efforts in our service delivery.

Key Responsibilities:

  • Provide Tier 2 support for firewall operations, policy management, and network security events.
  • Perform configuration changes, policy updates, and troubleshooting on Palo Alto and Fortinet firewalls.
  • Assist with onboarding and maintaining customer firewall infrastructure in alignment with service level agreements (SLAs).
  • Conduct advanced log analysis and escalate complex issues to Tier 3 as needed.
  • Collaborate with Tier 1 analysts to review alerts and ensure appropriate responses.
  • Document and update runbooks, technical guides, and configuration templates.
  • Participate in changing control processes and scheduled maintenance windows.
  • Maintain awareness of security best practices and threat landscape relevant to Palo Alto and Fortinet technologies.
  • Monitor device health, firmware versions, and apply patches/upgrades as approved.
  • Support new customer deployments or migrations under guidance from Tier 3 engineers.
  • Maintain high standards of communication and professionalism with internal teams and external clients.
,
  • 2-4 years of experience in a network security or firewall administration role.
  • Hands-on experience with:
    • Palo Alto Networks Next-Gen Firewalls (NGFW)
    • Fortinet FortiGate Firewalls
  • Experience in a Managed Services Provider (MSP) or Security Operations Center (SOC) environment preferred.
  • Strong command of TCP/IP, routing (BGP, OSPF, EIGRP), switching, branch/Data Center architectures.
  • Experienced with IPSEC/SSL VPN, PKI, Scripting (C/Python), and lab-based packet-processing.
  • Proficiency in network protocols (TCP/IP, DNS, VPN, NAT, IPSec, SSL).
  • Ability to interpret firewall logs and correlate with network activity.
  • Experience with Palo Alto Networks products is highly desirable
  • Excellent written/verbal communication and presentation skills; able to engage technical and non-technical audiences

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