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IBM

2 - 6 years

6 - 10 Lacs

mumbai

Posted:8 hours ago| Platform:

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Skills Required

compliance emerging technologies issue resolution root cause analysis upi banking automation stakeholder management incident management payment technologies payment systems payment processing business continuity digital banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the Payments and Cards Banking Tower for Application Support Services for an Indian Bank.

Act as the primary point of contact for all client communications, escalations, and stakeholder interactions for the tower.

Lead and oversee problem analysis, issue classification validation, and root-cause identification.

Work collaboratively with the team to troubleshoot, restore, and stabilize applications in the payments and cards module.

Establish and manage support services, ensuring adherence to SLAs, KPIs, and quality benchmarks.

Collaborate with cross-functional teams including Client Application, Infrastructure, IBM teams, and 3rd-party vendors to drive issue resolution.

Handle critical situations effectively, including Sev 1, Severity 2, and high-priority Severity 3 incident management.

Improve application efficiency by implementing proactive monitoring, automation, and next-gen AMS practices.

Ensure business continuity, optimize operations, and work toward account profitability through service excellence.

Advise clients on banking industry products and solutions related to Payments & Cards, backed by strong knowledge of market trends, industry directions, and competitive landscape.

Required education
Bachelor's Degree Preferred education
Bachelor's Degree Required technical and professional expertise

Strong experience in managing application support services within the Banking industry, preferably focusing on Payments & Cards.

Proven ability to handle incident escalation management, including critical severity levels (Sev 1/2/3).

Expertise in troubleshooting, root-cause analysis, and problem classification.

Hands-on experience with banking applications, payment systems, and card processing environments.

Strong knowledge of ITIL processes, SLAs, KPIs, and application support frameworks.

Solid understanding of payment processing workflows, card lifecycle, digital payment technologies, and transaction systems.

Experience coordinating with multi-functional teams across application, infrastructure, and vendor ecosystems.

Ability to implement monitoring solutions, automation, and application efficiency improvements.

Strong communication, leadership, and stakeholder-management skills.

Preferred technical and professional experience

Experience managing large-scale Application Managed Services (AMS) or Next-Gen AMS environments.

Knowledge of current trends, regulations, and innovations in payments, cards, and digital banking.

Familiarity with emerging technologies like real-time payments, UPI, tokenization, API-based payments, and digital card issuance.

Understanding of regulatory and compliance frameworks applicable to banking and payment systems.

Previous experience in leading technical teams, mentoring engineers, and driving service improvements.

Certifications in ITIL, Payment Systems, or Banking technologies would be an added advantage.

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Package Consultant-Industry Packages