OTC - Voice Process

Job Description for OTC - Voice Process: Location - Delhi NCR , Pune, Gurgaon Graduate / Postgraduate / master’s degree in any stream. Proficient in both verbal and written business communications Excellent English level with clear American pronunciation. 5-7 Years of experience required in North America Collection process. Experience in North American process transition would be preferred. Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred. Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred. Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines. Experience pulling and analyzing data from ERP and other systems. Working experience within a shared services environment is mandatory. Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including. Ability to utilize basic formulas. Utilize Pivot Tables and V-Lookup Show more Show less