Order To Cash Operations Specialist

 About The Role  

Skill required: Order to Cash - Sales Order Processing

Designation: Order to Cash Operations Specialist

Qualifications:BCom

Years of Experience:7 to 11 years

What would you do? The Role:The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for Managing team of 30-35 FTEs for end to end process for OTC/Sale The role is also expected to perform the smooth transition for all OTC and Sales operations subprocesses. He / She must have independently managed the Order to Cash process for international client, worked in BPO organization in a prior assignment(s) at least 7-8 years out of 12-14 years Having end-to-end OTC process expertise Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting. The role is also expected to perform the smooth transition for OTC sub-processes. He / She must have independently managed the order to cash for international client, worked in BPO organization in a prior assignment(S) at least 7-8 years.Functional Responsibilities:Complete understanding of various AR reconciliation, Order management, Billing, Disputes and Master data management. Prepare and post journals with prior approvals from clients/team leads. Manage OTC teams and processes in accordance with documented procedures and policies Participate in the weekly, monthly governance call and manage the status call. Lead the resolution of complex or sensitive issues from client, senior management, or customerqueries on a timely basis. Managed disputes related to billing and order management by interacting with customers Drive quality and process controls in OTC to ensure smooth operations. Interact with client SMEs, Lead for daily work and process related issues and work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties Must possess good communication skills both e-mail and oral Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. Drive improvements, transformations, work closely with internal and external stakeholders to deliver productivity targets. Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.

What are we looking for? Client ManagementOrder to Cash (OTC)Contract managementPeople Management Responsibilities:Supervise and manage an OTC team with multiple sub-processes, approximately 25-30 team members, ensuring communication and coordination across teams Closely work with Team leads and SMEs to drive the business transformation, process improvement projects. Facilitate interactions between team members and business to promote cross-functional ways of working and promote seamless hand-offs Work with the supervisor to manage direct reports goals and objectives, Regular monthly discussion with team members to set the right expectations, provide required coaching and feedback on real time basis. Evaluate the performance on timely basis to avoid impact on process and people. Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills Monitor and drive capacity utilization by balancing the process and people aspect. Supervise and resolve people issues on timely basis and drive the team towards collective goal of the process. Foster Client & Accenture culture and values Driving productivity and transformation initiativesMicrosoft ExcelMicrosoft Excel VBA Programming
Qualifications:Minimum 12-14 years of OTC experience out of which must have spent last 6-8 years in BPO industry managing international client @ lead roles. Minimum bachelors degree in finance accounting with CA/CMA intermediate. Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis. System & applications Experience of working in SAP S4 Hana ERP, Blackline would be preferred and added advantage. Sound knowledge of MS Excel & word. Having advanced excel knowledge would be an added advantage.Communication & Interpersonal skills Ability to interact with customers for daily operational activities with client SME Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing with client Reconciliations SME and 3rdparties involved and can raise timely and accurate queries.
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification BCom