Order To Cash Operations Analyst

Job Description

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be part of the Order to Cash Team in the role of a Credit & Collection Analyst working from the designated work location. You are expected to comprehend the entire credit and collection process, resolve any queries raised by end customers, internal teams, or clients. Provide training or mentorship to new joiners and troubleshooting any process-related questions raised by fellow team members and being back up for your Team Lead.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Problem-solving skills Process-orientation Ability to manage multiple stakeholders Ability to establish strong client relationship Written and verbal communication Commerce graduates with extensive experience in Credit & Collection Operations. Possess outstanding problem-solving and interpersonal skills for effective customer interactions and dispute resolution. Demonstrate a rapid ability to learn and adapt to new systems. Display exceptional written and verbal communication skills, particularly in handling escalations. Willing to assume a leadership role in the absence of the team lead, and also provide support during daily huddles and reporting activities. Adept with Tandem and PowerApps Proficient in Power BI with hands-on experience Creating Desk Top Procedures (DTPs) Experienced in Virtually Transitioning the activities. Roles and Responsibilities: Handling Escalations Assessing Customer Credit Collecting Overdue Payments Reviewing Credit Holds Resolving Disputes Communicating with Customers Managing Credit Risks Generating Reports Supporting Audit Processes Participating in Daily Huddles Achieving Quality Targets Meeting Productivity Goals Maintaining Average Handling Time Continuing Learning through My Learnings Being Open to Sharing Team Workload Contributing Suggestions for Process Improvements Acting as a backup to the Team Lead Creating governance decks Updating the daily dashboard Facilitating governance calls Qualification Any Graduation