Order To Cash

Role Overview:

• As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies.
• You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.
• You will also manage the small teams and ensure the delivery of high quality service to your client.

As a Team Lead you will be expected to:

• Have deep knowledge of the process, policies and desk top procedures within their engagement
• Be aware of the client specific adjustments and deviations from the generic GPM process design
• Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
• To enhance and re-design processes to ensure improvement within client context
• Drive Value back to client utilizing their process expertise
• Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
• Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint components
• Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
• Apply complex analytical models and problem-solving techniques and methodologies to the specific context
• Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
• Understand the cost drivers of the services and supports effective usage of them in the service delivery
• Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery
• Identifies and escalates out-of-scope requests
• Propose improvements to optimize and increase efficiency and effectiveness within the delivery
• Provide encouragement, feedback and coaching to team members to improve their performance
• Set objectives to develop individuals in line with assignment, service line targets and personal development needs
• Delegate to others as required to achieve business goals

General Responsibilities / Accountabilities:

• Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality. Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point. Initiates process optimization and standardization activities.
• Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely
• Ensures clearing and reconciliations is performed in a correct and timely manner
• Ensure cash collection targets are met
• Escalates potential and significant cash forecast deviations to the Client.

Qualifications (Education/Experience/Certification):

• Minimum English at CEFR Grade B2 (Upper intermediate) or equivalent Is finalising certifications in DGEM Tech technologies