Order Svcs Coordinator III

BMC Software

3 - 5 years

8 - 12 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

customer service zuora microsoft office suite billing salesforce revenue recognition product distribution channel sales business development policies and procedures sales marketing financial operations acceptance testing marketing operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Is involved in conducting audits of sales orders in Zuora as a rule-based process.
Order Processing Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
Prepares and provides customer invoices by reviewing order paperwork, like quote/po/agreements/contracts etc.
Work on resolving invoicing issues.
Co-ordinate with internal departments like collections, Data quality, sales order team regarding booking of orders
Work with sales reps and internal quoting team during discrepancy in order paperwork.
Creates Maintenance (support) credits
Runs and provides various Sales and Customer reports
Processes contractual documentation; ensure all required documentation are present and monitor originals
Communicates products and shipping concerns to product marketing operations and product distributions
Communicates application or process defects to appropriate IT and business process owners
Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, VSOE or SOX controls applicable to the Order to Cash process, Order Entry application or Siebel to support order management
May be involved in training of new hires, peers, updates to procedures or policies
May be involved in design and acceptance testing of BMC Order Services applications

To ensure you are set up for success, you will bring the following skillset & experience:

Working knowledge of Zuora, Salesforce, and financial operations processes.
Working knowledge with Communication Tool as Phone, messaging, Skype, share application
Must possess strong attention to detail, accuracy and completeness with regard to all processes.
Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders.
Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.
Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
Working knowledge of Microsoft Office suite Application
Must have the ability to work remotely and use escalation process
Ability to work with an extended team within a global, multi-sties organization
Ability to thrive in a dynamic and changing environment
Clear and grammatically correct verbal and written communication skills are required
Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented- Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing- Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Zuora, Salesforce a plus.

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