Order Specialist

About the job mCaffeine is India's 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. The company believes in Confidence over all skin & body biases and is dedicated to redefining the age-old notions of beauty associated with color without promoting insecurities related to fairness. At mCaffeine, beauty has no color or gender and is all about individuality. Join the pack and be a part of this revolution, a culture, a routine, a high, and essentially now - a Lifestyle. Embrace your bold, young, and confident self. Job Overview: We are seeking a detail-oriented and proactive Central Order Processing Executive/Sr. Executive to oversee and manage end-to-end order processing for our personal care product line. This position is crucial in ensuring the smooth handling of customer orders, from receipt to delivery, while upholding accuracy, efficiency, and collaboration across functions. Key Responsibilities: - Review and validate incoming orders to guarantee completeness and accuracy. - Responsible for Order Fulfillment, Order processing, accurately enter order details into the processing system or Excel. - Monitor and track orders from entry to delivery throughout the fulfillment cycle. - Collaborate with internal teams such as Sales, Marketing, Production, and Logistics to ensure timely processing and dispatch. - Provide prompt and professional responses to customer inquiries via email and phone. - Investigate and resolve order-related issues or quality discrepancies promptly. - Generate and share performance reports concerning order processing with relevant stakeholders. - Continuously identify process gaps and drive improvements to enhance efficiency and accuracy. Required Qualifications: - 3+ years of experience in Order Processing, Fulfillment, Delivery Management, Marketplace exp mandatory. - Proficiency in Microsoft Excel and other MS Office applications. - Familiarity with inventory/order tracking systems; experience in Quick Commerce platforms is essential. - Excellent attention to detail and organizational skills. - Strong communication and interpersonal abilities. - Ability to multitask and work under tight deadlines in a fast-paced environment. Immediate joiners or candidates who can join in 15 days are preferred.,