Order Management Specialist

Teamware Solutions

1 - 3 years

2 - 3 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

order management sap support billing customer operations order processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

About the Role

Order Management and Data Management team

Key Responsibilities

Support the Manager with updates to internal procedures, processes, and service improvements.
Assist in crafting simple and effective process flows in collaboration with TCS, Billing Support, and CSS teams.
Own and support critical workflows such as
SAP support
, adhoc bulk order processing, and other key operational activities.
Engage with internal stakeholders to identify challenges, propose solutions, and drive process efficiencies.
Participate in
UAT (User Acceptance Testing)
and
BVT (Business Validation Testing)
for major changes or improvement initiatives.
Act as a process specialist and provide guidance to team members when required.
Share regular feedback with the Manager on common customer issues and potential resolutions.
Partner with Learning & Development teams to support training needs and conduct process refreshers for BAU teams.
Work on Order-to-Cash simplification and streamlining projects using
BPI methodology
in collaboration with Master Black Belts.
Coordinate with technical and operational teams to resolve system issues affecting order management workflows.
Support projects aimed at reducing recurring system and knowledge gaps across Order Management processes.

Skills & Qualifications

1–3 years of experience
in Order Management or related operations.
Strong working knowledge of
Order Management systems
such as
SAP, Trust, Siebel
, etc.
Excellent
English communication skills
(written and verbal).
Ability to analyze problems, identify process gaps, and suggest improvements.
Good stakeholder management and coordination skills.
Ability to work in a fast-paced and process-driven environment.

Contract Details

Type:
Contract role
Location:
Bangalore (Onsite/Hybrid as per business requirement)
Duration:
As per project/contract terms

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