Order Management Specialist

Receive customer POs, check accuracy, and create sales orders in ERP (SAP).
• Track orders from booking to dispatch and ensure on-time delivery. • Coordinate with planning, production, procurement and warehouse for material readiness. • Monitor stock levels for fast-moving auto components and escalate shortages. • Create outbound deliveries, follow up with warehouse, and ensure correct packing and dispatch. • Communicate delivery schedules, delays or changes to customers and sales teams. • Maintain daily order tracking sheets: booking, backlog, dispatch and billing status. • Handle order amendments, cancellations and priority requests. • Resolve order-related issues like short supply, wrong supply, invoice mismatch or shipment delays. • Process returns (RMA) and follow up for replacement or credit notes. • Maintain accurate data in SAP and ensure clean documentation for audits. • Support monthly targets by ensuring smooth flow of orders, shipments and billing.