Order Management Specialist

As an Order Management Specialist for INOPC PG, you will play a crucial role in the Operation Center in India (INOPC-PG) as part of ABB's global value chain initiative. Your responsibilities will include handling priority deliveries to support customers in meeting their targets, efficiently managing order bookings using SAP, addressing change management requests, supporting order forecasting, coordinating with the operation department for production support, providing order acknowledgements, generating invoices, verifying invoice accuracy, managing disputes, handling escalations from customers, preparing and sharing reports/trackers, interacting with clients for improvement discussions, conducting pre-shipment and case management audits, and ensuring compliance with regulations. Your qualifications should ideally include a Bachelor's degree with 4-8 years of experience, proficiency in SAP R/3 (ERP) for order management, experience in Sales Force CRM for case management, excellent communication and customer handling skills, ability to prioritize tasks effectively, and proficiency in Microsoft Office tools such as Excel, Word, and PowerPoint. Hitachi Energy, a global technology leader in electrification, focuses on powering a sustainable energy future through innovative power grid technologies with digital solutions. With a legacy of over a century in critical technologies like high-voltage, transformers, automation, and power electronics, Hitachi Energy is committed to addressing the pressing energy challenges of today. Headquartered in Switzerland, the company employs over 50,000 people across 60 countries and generates revenues of around $16 billion USD. Join Hitachi Energy today to be part of shaping the future of sustainable energy.,