Order Management Specialist

Job Location: Remote working opportunity POSITION PURPOSE: The Order Management Specialist is responsible for managing B2B customer orders from start to finish. This position is the key link in communicating with our Retailers for order, shipping, and inventory questions to ensure that every order is processed and delivered on time. The ability to anticipate problems and plan accordingly are essential keys to success in this position. This role will be focused on our Retail Partners (B2B), there will be no contact with consumers. This role will provide support of open order management, claims, charge back mitigation and facilitation between organization and our Third-Party Logistics partner. YOUR TASKS AND RESPONSIBILITIES: Oversee customer orders through the business unit ERP system, input data into customer portals relating to order management and ensure all required information is up to date. Setup and maintain customer data in in ERP system. Manage ERP onboarding process for new customers. Track the progression of customer orders to meet shipment deadlines. Ensure the terms in the order are consistent with approved contracts or, if not, are appropriately referred with the organization. Generate required customer and departmental reports; responsible for meeting performance against Key Performance Indicators (order cycle time, highlighting of problematic order fulfillment facilities, etc.) Perform day to day e-commerce operations responsibilities including daily communication within cross-departmental and also external parties. Research and resolve chargebacks and implement SOPs to prevent future occurrences. Make recommendations on process improvements to drive and support continuous improvement within the areas of order management, claims, charge back mitigation and facilitation. WHO YOU ARE: Bachelors Degree Supply Chain Management, Procurement Management or business-related field, preferred. An equivalent combination of education and experience may be considered in lieu of Bachelors Degree. Three or more years of customer service, logistics, supply chain, or other related experience, required. Previous experience with ERP and EDI systems, required Familiarity with vendor web portals (Amazon, Ulta..etc.), preferred Knowledge of 3PL, EDI, WMS, TMS, preferred. Ability to work independently with an uncompromising level of detail, strong attention to follow-through, and the ability to prioritize and execute many tasks while meeting strict deadlines. Excellent organizational skills. Strong written and verbal communication skills; ability to build relationships with internal departments, agencies and external partners. Ability and willingness to learn new concepts, skills, and techniques. Ability to clearly communicate using different mediums. Ability to work with a sense of urgency. A can do approach to work and the satisfaction of customers requirements.