Order Management Specialist

1. Handle order processing tasks, ensuring accuracy and alignment to all compliance guidelines including import-export regulations.

2. Handle customer purchase order/ contract reconciliation to quote, contract terms and program requirements.

3. Process purchase orders in compliance with our policies and procedures.

4. Pre-staging of large orders as needed.

5. Work with Global teams spanning different time zones.

6. Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process.

7. ERP compliant order entry and management of orders following internal guidelines. Day-to-day system operations with service level agreement met.

8. Maintain/Update Customer Portals.

9. Identify and strive for continuous improvement including the establishment of global best practices.

10. Remain knowledgeable about order management tools/processes/systems.

11. Publish regular reports to internal/external stakeholders. Gather, review, and organize all documentation related to new orders.

12. Interface with customers to address order related inquiries and provide prompt resolution.

13. Collaborate with sales, supply chain and customer support teams to resolve order issues.

14. Gather, review, and organize all documentation related to new orders, ensure accuracy of transactions to maintain reliability in financial reporting

15. Identify and document process improvement solutions to achieve company objective.