Order Fulfillment Specialist

Role- Order Fulfillment Specialist

Experience- 2yrs to 5 yrs

Location - Philips Innovation Campus, WorldMark , Sector-65 , Gurugram

Contract to hire role with product based company.

Job Description-

• Coordinates and ensures the creation of manual sales orders and monitor automated ones across multiple channels, including return flow, ensuring comprehensive oversight of the entire sales order process.
•  Addresses non-touchless and one-time-right flows to guarantee fulfillment of these orders, focusing on swiftly resolving root causes to enhance overall efficiency.
•  Monitors regularly on order receipts and status, providing transparent and up-to-date information on sales activities to support informed decision-making. 
• Guides the execution of the administrative flow of all types of sales orders, from intake to recognition, ensuring smooth and efficient processing and maintaining operational continuity. 
• Monitors the sales order flow closely, emphasizing exception management and promptly addressing any issues that arise to maintain seamless operations and operations integrity.
•  Engages with internal departments to resolve issues and seek clarifications, contributing to the maintenance of clean and accurate sales order records, and fostering effective interdepartmental collaboration. Ensures smooth handling of requests in accordance with established procedures, including creating approved product return orders, managing credits and debits, and processing free-of-charge transactions, ensuring precise and timely execution.
•  Communicates proactively with internal departments to prevent escalations and ensure timely resolution of issues, leveraging knowledge of order management procedures and logistics processes.
•  Minimum required Education: High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.