Oracle Support Engineer Trainee

Job Description

Position: APPLICATION SUPPORT Experience: 6 months - 1 years Educational Qualification: BCA/MCA/B.E./B.Tech Job Location: Noida Shift : UK Shift & UK calendar will be followed Mode of Working : Work from Office Primary Skills: Excellent verbal and written communication skills. Providing first level support through taking calls and handling the resulting incidents or Service Requests. Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Comfortable with UK working / holidays Comfortable working in UK shifts. Strong customer service focused approach and Excellent phone etiquette. Willing to work on support environment. Decent Problem diagnosing and analytical skills. Excellent verbal and written communication skills. Understanding of business intelligence tool and reporting (Standard, Modified and Live reports) Total Experience Expected: 01-02 years Qualifications Educational Qualification: BCA/MCA/B.E./B.Tech