Oracle Revenue Management Production Support Service Engineer

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.

This role requires both financial accounting expertise and technical troubleshooting capabilities to ensure revenue recognition compliance and seamless system operations.

Key Responsibilities
Revenue Recognition & ComplianceSupport ASC 606/IFRS 15 revenue recognition principles in production systemsTroubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculationsResolve issues with Revenue Deferrals, Revenue Allocations, and AdjustmentsEnsure revenue compliance through Multi-Currency and Multi-GAAP ReportingAssist with Deferred Revenue and Unbilled Revenue Accruals processingReceive, analyze, and prioritize related support ticketsProvide timely solutions to usersDocument resolution steps and knowledge base articlesSupport system upgrades and patchesMonitor system performances and recommend improvements Receivables & Invoicing SupportTroubleshoot Customer Invoicing, Credit Memos, and AdjustmentsSupport AutoInvoice for importing transactions from external systemsResolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment MatchingMaintain Collections, Aging Reports, and Dunning ProcessesEnsure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle TaxIntercompany Process SupportMaintain Intercompany Revenue Recognition and Transfer Pricing RulesSupport Intercompany Invoicing between business units using Oracle Cloud IntercompanyEnsure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reportingAccounting & Period Close SupportReconcile AR Subledger with General Ledger (GL)Support period-end revenue recognition and receivables close processesValidate revenue and intercompany accounting follows IFRS, GAAP, and tax requirementsTechnical SupportWrite and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applicationsTroubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entriesSupport Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and IntercompanyDebug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud IntercompanyWork with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and paymentsSupport FBDI/ADFdi to load bulk revenue, AR, and intercompany transactionsIdentify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition JobsOptimize large transaction processing for high-volume intercompany environmentsCompliance, Audit & ReportingSupport tax audits on revenue transactions, intercompany transactions, and customer paymentsAssist with SOX Audits, ensuring approvals, controls, and documentation are maintainedPrepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging ReportsOperational SupportUtilize Oracle Support (MOS - My Oracle Support)Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issuesAccess Oracle Knowledge Base, Release Notes, and Patches regularlyTest and coordinate testing for quarterly Oracle Cloud updatesValidate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deploymentAssist finance, accounting, and tax teams with revenue, intercompany, and AR-related queriesDocument SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handlingRequired QualificationsStrong understanding of ASC 606/IFRS 15 revenue recognition principles5+ Experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modulesKnowledge of AutoInvoice, Payment Processing, and Collections functionalityProficiency in SQL and data analysis for troubleshooting financial issuesExperience with FBDI/ADFdi for data imports and updates- Understanding of period close processes for revenue and receivablesFamiliarity with SOX compliance requirements for revenue processesExperience troubleshooting integrations between financial modulesStrong problem-solving skills for complex accounting issuesAbility to document technical solutions and support end-users effectivelyThis position requires a blend of revenue recognition expertise and technical troubleshooting skills to maintain critical financial systems and ensure compliance with accounting standards