Oracle Revenue Management Production Support Service Engineer

Role & Responsibilities

• Provide end-to-end production support for Oracle Revenue Management systems, ensuring optimal system performance and business continuity.
• Troubleshoot and resolve production issues effectively, engaging with cross-functional teams to expedite resolution and minimize system downtime.
• Manage and prioritize incident escalations and service requests, maintaining clear communication with stakeholders during critical periods.
• Execute performance tuning and proactive monitoring to identify potential system bottlenecks, thereby enhancing overall operational efficiency.
• Collaborate with Oracle developers and system administrators to implement patches, upgrades, and process improvements.
• Document system configurations, support procedures, and incident resolutions to support ongoing team knowledge sharing and operational consistency.

Skills & Qualifications Must-Have

• Proven expertise in Oracle Revenue Management systems and production support environments.
• Strong background in incident management, troubleshooting, and problem resolution methodologies.
• Proficiency in Unix/Linux scripting and database query languages (SQL) for effective system monitoring and diagnostics.
• Sound understanding of Oracle applications, revenue recognition processes, and system integrations.
• Ability to work efficiently in high-pressure on-site environments, managing time-sensitive issues with precision.

Preferred

• Relevant Oracle certifications and technical credentials that demonstrate industry expertise.
• Experience with ITIL frameworks and best practices in IT service management.
• Familiarity with performance tuning tools and techniques for optimizing system operations.