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Giga Ops Global Solutions
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Oracle Revenue Management Production Support Service Engineer

Oracle Revenue Management Production Support Service Engineer

Giga Ops Global Solutions

6 - 10 years

8 - 12 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Unix IT services Performance tuning Linux Production support Incident management Oracle Business continuity System monitoring SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Opportunity

Operating within the dynamic IT services and financial technology sector, our organization specializes in delivering mission-critical support for Oracle Revenue Management systems. We are focused on driving operational excellence through reliable production support and innovative problem-solving approaches. Join us in India, working on-site, to help ensure the seamless performance and continuous improvement of our Oracle applications that directly impact revenue management and business operations.

Role & Responsibilities

Provide end-to-end production support for Oracle Revenue Management systems, ensuring optimal system performance and business continuity.
Troubleshoot and resolve production issues effectively, engaging with cross-functional teams to expedite resolution and minimize system downtime.
Manage and prioritize incident escalations and service requests, maintaining clear communication with stakeholders during critical periods.
Execute performance tuning and proactive monitoring to identify potential system bottlenecks, thereby enhancing overall operational efficiency.
Collaborate with Oracle developers and system administrators to implement patches, upgrades, and process improvements.
Document system configurations, support procedures, and incident resolutions to support ongoing team knowledge sharing and operational consistency.

Skills & Qualifications Must-Have

Proven expertise in Oracle Revenue Management systems and production support environments.
Strong background in incident management, troubleshooting, and problem resolution methodologies.
Proficiency in Unix/Linux scripting and database query languages (SQL) for effective system monitoring and diagnostics.
Sound understanding of Oracle applications, revenue recognition processes, and system integrations.
Ability to work efficiently in high-pressure on-site environments, managing time-sensitive issues with precision.

Preferred

Relevant Oracle certifications and technical credentials that demonstrate industry expertise.
Experience with ITIL frameworks and best practices in IT service management.
Familiarity with performance tuning tools and techniques for optimizing system operations.

Benefits & Culture Highlights

Competitive compensation package with comprehensive benefits designed to support your career and well-being.
A collaborative on-site work environment that fosters innovation, continuous learning, and professional growth.
Opportunities to engage with cutting-edge Oracle technologies and contribute to impactful projects in the financial technology domain.

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Oracle Revenue Management Production Support Service Engineer