As a Senior Consultant Fusion Service Functional Lead, you will be responsible for leading the functional design, configuration, and implementation of Oracle Fusion Service Cloud (CX Service) modules. Your role will involve working closely with business stakeholders, technical teams, and project leadership to deliver scalable, efficient, and business-aligned service management solutions. - Lead end-to-end implementation and enhancement of Oracle Fusion Service (CX Service) modules. - Engage with business teams to gather and analyze service process requirements and translate them into Oracle Fusion configurations. - Design and configure service request management, queues, SLA policies, entitlements, knowledge management, and other service functionalities. - Collaborate with integration teams to connect Fusion Service with other Fusion modules (e.g., Sales, Field Service, ERP). - Support testing phases (SIT, UAT) and ensure timely issue resolution. - Prepare functional documentation including BRDs, solution designs, test scripts, and training materials. - Conduct user training and enablement sessions for key business users. - Drive adoption of best practices and process improvements across service operations. - Act as the primary point of contact for all functional aspects of the Fusion Service implementation. You should have experience working on Security, Imports, Exports, Reports, and Customizations. Additionally, knowledge of Service Centre Redwood Knowledge is important for this role.,

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