10 Entitlements Jobs

As a Salesforce CPQ Business Analyst with over 8 years of experience, you will play a crucial role in leading our Quote-to-Cash (Q2C) initiatives. Your main responsibilities will include collaborating with cross-functional teams to enhance system functionalities and drive business value through Salesforce and NetSuite platforms. Your expertise will be showcased in various areas such as deep understanding of the Q2C lifecycle, CPQ implementation, business analysis, Agile leadership, compliance, and documentation. You will need to ensure accurate configuration, pricing, and quoting processes using Salesforce CPQ Cloud, engage with stakeholders to gather requirements, and translate them into technical specifications. Additionally, you will lead Agile ceremonies to guarantee timely and quality deliverables, while also maintaining compliance with SOX and IT general controls. To excel in this role, you should have at least 8 years of experience in business analysis focusing on Salesforce and NetSuite platforms. A proven track record in implementing and managing Salesforce CPQ solutions is essential. Your strong analytical, problem-solving, and communication skills will be crucial in working collaboratively within a fast-paced, cross-functional environment. Join us for the opportunity to work on transformative projects with a global impact, be part of a collaborative and inclusive work culture that values innovation, and access continuous learning and professional development opportunities.,

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less

As a Security Verification professional with Job Id 56781 based in Mumbai, India, you will be responsible for leading SecArch deep dives with the requestor of the assessment. Your key duties will include conducting assessments and providing technology risk/requirements to the requestor, covering areas such as Authentication, Authorization, Auditing, Application Security, Secure data transport and storage. It will also be your responsibility to periodically review security reference architecture and conduct updates/enhancements, as well as participate in various Operational and Technology Risk governance processes. Additionally, you will assist in identifying new areas and opportunities for technology investment within the firm. To excel in this role, you must possess excellent communication skills in written, oral, and presentation formats, along with active listening abilities. Your ability to influence through factual reasoning, manage time effectively by handling multiple concurrent assessments, and strong follow-up and tracking skills will be crucial. You should have a strong focus on delivery, especially when faced with short timelines and increased involvement from senior management. Your capacity to adjust communication of technology risks versus business risks based on the audience will be highly valued. In terms of Security Architecture skills, you are required to have in-depth knowledge of application security and basic knowledge of network and platform security vulnerabilities. You should be able to explain these vulnerabilities to developers, have experience in conducting Information Security, IT Security, and Audit assessments, as well as reviewing technical designs and functional requirements to identify areas of security weakness. Furthermore, you must have a working experience in various application/network security domains such as Authentication, Entitlements and identity management, Data protection, App Security, Cryptography, and more. Moreover, familiarity with programming and scripting languages like Java, JavaScript, C#, C/C++, Perl, Python, Ruby is essential for this role. Understanding frameworks, protocols, and subsystems like J2EE, .NET, Spring, RPC, SOAP, and more, as well as database design and programming experience, will be advantageous. Experience in liaising with 3rd Party Entities, conducting and reviewing penetration tests, vulnerability assessments, and knowledge of geographic regulations impacting security assessments will be beneficial. Previous experience in Financial Services and industry qualifications like CISSP are preferred. In summary, as a Security Verification professional, you will play a critical role in ensuring the security and integrity of technology systems within the organization. Your expertise in security architecture, communication skills, and ability to manage multiple assessments will be instrumental in safeguarding the firm against potential risks and vulnerabilities.,

The Identity and Access Management RBAC Analyst is responsible for the management, oversight, maintenance, testing, support and optimization of Synchronys identity governance and role based access control (RBAC). Synchrony leverages SailPoint Identity IQ to maintain Business Roles, IT Roles, entitlements and approval groups. This role will have the responsibility to ensure these roles and workgroups have complete and accurate information in accordance to regulatory and Synchrony standards. This role will be a critical member of Synchronys identity governance configuration management agile product team. Enforce RBAC policies and standards to ensure compliance with regulatory requirements and organizational security policies and standards. Identify, test and remediate any roles and workgroups configured in Synchronys SailPoint IdentityIQ not appropriately configured to ensure effective access control across Synchrony systems. Provide support for RBAC-related inquiries, troubleshooting access issues, and performing role modifications as needed. Identify, develop, test and deploy updates to roles, entitlements and workgroups in accordance to Synchrony standards and procedures. Map entitlements and permissions to appropriate roles based on job functions and organizational requirements. Partner with role and workgroups owners, IAM security administration team and IAM identity technologies team to ensure accurate and complete role and workgroup configurations. Ensure all role based access control (RBAC) job aids and end user guides are accurate, maintained and effectively communicated regularly. Provide training and education to end users and stakeholders on RBAC principles, best practices, and procedures. Provide coverage to respond, triage and resolve incidents and requests through Synchronys ServiceNow platform within SLA based on priority. Develop and maintain RBAC metrics reporting to drive consistent visibility to role and workgroup compliance. Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process. Identify, propose and remediate process and technical gaps in Synchronys RBAC service. Minimum of 5 years of IT experience and at least 2 years of Identity Access Management Role Based Access Control (RBAC) experience. Minimum 2 years of role administration experience within SailPoint IdentityIQ systems. Must have working knowledge of Entitlements, IT Roles and Business Roles. Must have working experience managing ServiceNow requests and incidents, resolving tickets within SLA. Must have proven strong analytical and problem solving skills. Desired Characteristics: Working knowledge of Jira and SAFE agile framework. Strong oral and written communication skills. Strong interpersonal skills. Working knowledge of Microsoft Teams, SharePoint and Excel. Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST. Good understanding of AWS and O365 environments. Working knowledge of Oracle Database and SQL.,

You will be responsible for leveraging your experience in SAP CRM to define business processes, requirements, and solution architecture. Your role will involve writing Functional Specifications for RICEFW and utilizing your strong interpersonal, oral, presentation, and written communication skills to effectively communicate project requirements. As a key team member, you will demonstrate excellent Project Management skills and a proven ability to estimate and manage a portfolio of projects. Your extensive domain knowledge in the Spares sales Order Management space for a manufacturing company will be crucial in understanding Part returns, Logistics & Procurement integration, and financial integration. Your individual accountabilities will include maintaining a strong results orientation, documenting clear and complete requirements for solutions, providing functional knowledge of SAP systems and data, implementing necessary configuration within SAP CRM, and ensuring proper documentation for all projects/changes. To excel in this role, you must have a minimum of 1 implementation and 2 support projects related to SAP CRM sales/Service. Your skills should include SAP CRM Service Management experience, proficiency in Web UI, Fiori/UI5, ALE/IDOCs, LSMW, and RFC Interfaces. You should possess business process knowledge in Field Service, Service Contracts, Entitlements, Service Orders, Returns, and Repairs. Additionally, familiarity with SAP functionality related to Functional Locations, Labor Confirmations/Installed Base, Serial Numbers, Equipment, and iObjects is essential. This is a Full-Time position based in Bangalore, requiring 4-12 years of experience and a notice period of 0-30 days.,

Are you searching for an exciting opportunity to be a part of a dynamic and expanding team in a fast-paced and challenging field This unique role offers you the chance to join the Project Management team and collaborate closely with the Business. As a Vice President in our User Access Management team, your primary responsibility will be to supervise and provide guidance to a team tasked with managing user access controls and entitlements. Your role will involve leading initiatives to ensure secure and effective access management, devising strategies to enhance entitlement processes, and working alongside cross-functional teams to uphold compliance and security standards. This position presents the opportunity to drive continuous improvement in user access management and engage with senior management and stakeholders to deliver regular updates on program advancements. Your key responsibilities will include managing a team of Analysts overseeing Application User Access and Entitlement Governance, liaising with Technology and Risk Partners to ensure regulatory compliance related to data segregation, leading Projects related to User Access Entitlements including automation efforts and Access Profile enhancements, collecting information for User Access Entitlements and Certifications for audits, identifying process improvements and utilizing automation to boost team efficiency, managing Technology Projects related to infrastructure and transmissions, and engaging with senior management and stakeholders to provide progress updates and collaboratively address any emerging issues. To qualify for this role, you should possess a Bachelor's degree in Business or a related field, along with at least 5 years of industry experience, preferably with a focus on User Access Controls and Application Entitlements. You should have a strong understanding of Identity and Access Management frameworks and processes, including access controls, entitlement certification, and user access removal. Experience with JPM Fund Services Applications, particularly in user access request tools, is beneficial. Demonstrated leadership skills, the ability to work independently, prioritize tasks effectively, coordinate with colleagues globally, and exceptional communication, influencing, and negotiation abilities are key requirements. Desirable qualifications include proven experience in staff, project, and program management, excellent organizational skills, the ability to perform well under pressure and meet deadlines, and proficiency in MS Office products such as Excel and Access.,

As a Database Developer, you will leverage your proven work experience to design and develop web-based applications, architectures, and frameworks. Your responsibilities will include ensuring efficient data management, encompassing permissions, recovery, security, and monitoring. You will utilize your in-depth knowledge of software development and user interface web applications, alongside your hands-on experience with SQL, to contribute to the success of the projects. Having excellent analytical and organizational skills, you will play a crucial role in understanding front-end users" requirements and approaching problem-solving with a proactive attitude. Your ability to communicate effectively, both verbally and in writing, will be essential in collaborating with team members and stakeholders. A Bachelor's degree in Computer Science or a relevant field will serve as the foundation for your expertise in enterprise-level security concepts and methodologies. Your extensive experience in designing and maintaining web-based applications, along with proficiency in React, Java, Node.js, and micro front-end technologies, will be key in driving innovation and solutions. Additionally, you will bring valuable insights into the realm of enterprise-level security, encompassing SSO, SSL, APIGEE, encryption, authentication, and entitlements, to ensure the integrity and protection of the systems. Your background in development with Java, REST API/Microservices, Spring framework, Spring Boot, JSON, MQ, Hibernate, SQL, and Mongo will further enhance the technological landscape. Desirable qualifications include experience as a development lead and technical specialist in a team setting, familiarity with Digital Banking, and exposure to cloud-native solutions and DevOps technologies. Your proficiency in various testing tools, design techniques, risk assessment, and quantification methodologies will contribute to the overall success of the projects. Your success in this role will be driven by your results-oriented mindset, attention to detail, problem-solving abilities, self-motivation, teamwork skills, and service-oriented approach. By demonstrating a desire to achieve results, maintaining a keen eye for detail, and collaborating effectively with others, you will thrive in this dynamic and challenging environment.,

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area This is a unique opportunity for you to work in the Project Management team to partner with the Business. As a Vice President within our User Access Management team, you will oversee and guide a team responsible for managing user access controls and entitlements. Your role will involve leading efforts to ensure secure and efficient access management, developing strategies to optimize entitlement processes, and collaborating with cross-functional teams to uphold compliance and security standards. This position offers you the chance to promote continuous improvement in user access management and engage with senior management and stakeholders to provide regular updates on program progress. You will be responsible for managing a team of Analysts who oversee Application User Access and Entitlement Oversight and Governance. This will involve engaging with Technology and Risk Partners to ensure applications adhere to regulatory requirements related to data segregation and proper workflow approvals. Additionally, you will manage projects related to User Access Entitlements, including automation efforts and analysis to redefine Access Profiles for Applications. Your role will also involve gathering information related to User Access Entitlements and Certifications completed for Internal/External Audits. As part of your responsibilities, you will identify areas of improvement within existing processes and leverage automation efforts to enhance efficiency across the team. You will also manage Technology Projects related to infrastructure and transmissions, as well as engage with senior management and stakeholders to provide regular updates on program progress and collaborate to resolve any arising issues. To qualify for this role, you should have a Bachelor's degree in Business or a related field, along with over 5 years of industry experience, ideally with a background in User Access Controls and Application Entitlements. You should possess a proficient understanding of Identity and Access Management frameworks and processes, including access controls, entitlement certification, and user access removal. Experience with JPM Fund Services Applications, particularly in using user access request tools, is desired. Demonstrated ability to lead teams, work independently, and effectively prioritize tasks to ensure timely completion of assignments is essential. You should also be skilled in coordinating issues, findings, and best practices with colleagues across different regions and divisions, and possess exceptional communication, influencing, and negotiation skills to build and maintain collaborative relationships. Preferred qualifications include proven experience in managing staff, projects, and programs, excellent organizational skills, ability to perform effectively under pressure and meet tight deadlines, and proficiency in MS Office products, including Excel and Access.,

The Identity and Access Management RBAC Analyst is responsible for the management, oversight, maintenance, testing, support and optimization of Synchronys identity governance and role based access control (RBAC). Synchrony leverages SailPoint Identity IQ to maintain Business Roles, IT Roles, entitlements and approval groups. This role will have the responsibility to ensure these roles and workgroups have complete and accurate information in accordance to regulatory and Synchrony standards. This role will be a critical member of Synchronys identity governance configuration management agile product team. Enforce RBAC policies and standards to ensure compliance with regulatory requirements and organizational security policies and standards. Identify, test and remediate any roles and workgroups configured in Synchronys SailPoint IdentityIQ not appropriately configured to ensure effective access control across Synchrony systems. Provide support for RBAC-related inquiries, troubleshooting access issues, and performing role modifications as needed. Identify, develop, test and deploy updates to roles, entitlements and workgroups in accordance to Synchrony standards and procedures. Map entitlements and permissions to appropriate roles based on job functions and organizational requirements. Partner with role and workgroups owners, IAM security administration team and IAM identity technologies team to ensure accurate and complete role and workgroup configurations. Ensure all role based access control (RBAC) job aids and end user guides are accurate, maintained and effectively communicated regularly. Provide training and education to end users and stakeholders on RBAC principles, best practices, and procedures. Provide coverage to respond, triage and resolve incidents and requests through Synchronys ServiceNow platform within SLA based on priority. Develop and maintain RBAC metrics reporting to drive consistent visibility to role and workgroup compliance. Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process. Identify, propose and remediate process and technical gaps in Synchronys RBAC service. Minimum of 5 years of IT experience and at least 2 years of Identity Access Management Role Based Access Control (RBAC) experience. Minimum 2 years of role administration experience within SailPoint IdentityIQ systems. Must have working knowledge of Entitlements, IT Roles and Business Roles. Must have working experience managing ServiceNow requests and incidents, resolving tickets within SLA. Must have proven strong analytical and problem solving skills. Desired Characteristics: Working knowledge of Jira and SAFE agile framework. Strong oral and written communication skills. Strong interpersonal skills. Working knowledge of Microsoft Teams, SharePoint and Excel. Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST. Good understanding of AWS and O365 environments. Working knowledge of Oracle Database and SQL.,

Key Responsibilities: ServiceMax Responsibilities: Execute and manage service-related processes such as Work Orders, Entitlements, Contracts, Installed Base, Preventive Maintenance, Repair Orders, and Dispatch Console. Serve as a subject matter expert for ServiceMax; provide training and guidance to internal teams. Maintain accurate records of customer assets and service data. Ensure smooth functioning of ServiceMax workflows from initiation to closure. Generate operational reports and analyze data to improve service delivery. Create and maintain comprehensive documentation for standard operating procedures. Collaborate effectively with internal teams, demonstrating strong teamwork and relationship-building in alignment with SKFs core values. SAP Responsibilities: Manage Service Contracts, ensuring accuracy and timely processing. Utilize SAP SD (Sales and Distribution) and logistics modules to ensure seamless integration with ServiceMax. Process and track sales orders, maintain delivery schedules, and resolve order status issues. Maintain accurate pricing on sales orders and contracts Managing customer master data, including customer records, contact information