Oracle Fusion HCM Technical Consultant

JOB ROLE- Oracle Fusion Hcm Technical Consultant

Location-

Requirements:-

Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements.

• 2+ years of strong expertise in Fast Formulas for Payroll, Time and Labor, Absence, Compensation, and Benefits along with Oracle HCM/FSCM modules.
• Strong expertise in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders.
• In-depth understanding of Fusion HCM Architecture.
• Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases
• Hands on technical experience on Fin and SCM modules

Candidates who have expertise in below skills will have an added advantage. (Good to have Skills)

• Oracle Integration Cloud (OIC)
• Visual Builder (Redwood pages)
• Oracle Cloud Infrastructure (OCI)

Requirements:

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction with senior team members.
• Bachelors degree in information technology, Business Administration, or a related field.
• Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of ITIL or other service management frameworks