Oracle Fusion ERP Delivery Leader

Job Description

1. Strong Financials business processes knowledge and concepts. 2. Implementation/Support experience in Fusion ERP or Oracle Ebiz Finance or PSFT FSCM 3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. 4. Strong problem-solving skills. 5. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response 6. Strong operations management and innovation orientation 7.Escalation management. 8. Should be ready to work in day or evening India time. 9. Develop and implement strategy for the region. 10. Exhibit leadership role. 11. Managing team size of 25 plus Career Level - M3 Directly manages team with operational focus on multiple accounts, products/solutions or a combination thereof. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for the revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Interaction with all internal teams from Product development, Support, Sales and customer teams to ensure appropriate solutions are being identified and needs met. Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect.