Oracle Fusion Cloud MFG INV PLM Maintenance Func - Sr Consultant

• As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise
• Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey
• Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials
• Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact
• Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success
• Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance solutions.
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.

• bachelors degree (BE, BTech, MCA) or MBA.
• Minimum 5 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance solutions.
• Good knowledge on

Oracle Fusion Cloud Inventory Management

• Inventory Tracking
• Material Movement
• Inventory Transactions

Oracle Fusion Product Lifecycle Management (PLM) Cloud

• Product Development
• Product Hub
• Innovation Management

Oracle Fusion Cloud Manufacturing

• Work Definitions (Bill of Material and Routings)
• Work Orders
• Discrete and Process Manufacturing
• Shop Floor Execution
• Quality Management

Oracle Maintenance

• Maintenance Management
• Maintenance Setup
• Asset Lifecycle Management
• Work Order Management
• Resource and Cost Management
• Preventive and Predictive Maintenance

• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
• Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
• Should have the ability to read and decipher software Log and Trace files, as we'll as the ability to act upon the finding to determine a problem resolution.
• Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.
• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
• Conduct training and knowledge sharing sessions.

• Excellent communication and interaction skills, including stakeholder and team facilitation.
• Knowledge of Fusion Cloud architecture, setup manager, and activities.
• Knowledge of FBDI and OTBI reports development.
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications.
• Knowledge of Security setup would be an added advantage.

Basic Experience in one of the following areas is seen as an advantage:

• SQL
• BIP
• OTBI
• Redwood

• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis.
• Demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.

1. Can I confidently translate complex business and financial requirements into technical Oracle SCM specifications and solutions
2. Do I have hands-on experience implementing and supporting at least two Oracle SCM Cloud products (eg, Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance solutions)
3. Am I skilled in supporting custom integrations and automations using SaaS Data Integrations

• Troubleshoot and resolve application issues:

• Address user tickets, triage issues, and provide solutions for both functional and technical problems.

• Prioritize and escalate:

• Identify business-critical issues that require urgent attention or Oracle escalation.

• Respond to user queries:

• Answer how to questions, guide on navigation, and help interpret application results and configurations.

• Conduct training and knowledge sharing:

• Provide onboarding, refresher, and update training to business users.

• Assist with configuration:

• Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc), often in production and preview environments.

• Support minor changes and regression tests

  during quarterly updates.

• Log and manage Service Requests (SRs) with Oracle:

• Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

• Monitor patch and bug progress

  and keep business updated.

• Analyze and communicate impact of quarterly updates:

• Review What s New documents, pretest updates in sandboxes, and advise the business of changes or risks.

• Regressions/UAT testing:

• Coordinate or perform user acceptance and regression testing after updates.

• Monitor and support integrations:

• Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.

• Coordinate with IT or integration partners as needed.

• Maintain up-to-date support documentation:

• Update FAQs, quick guides, and process manuals for evolving system and business processes.

• Advocate for user satisfaction:

• Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

• Ensure data privacy and compliance:

• Follow all Oracle and customer organization data handling and privacy requirements.

• Promote SaaS best practices

  (eg, configure > extend > customize) and minimize system customizations.