Job
Description
Job Summary
Synechron is seeking a seasoned Oracle EBS & Hyperion Level 2 Support Engineer with extensive experience in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and related tools. The incumbent will serve as a key support figure for enterprise financial systems, addressing complex incidents and supporting system stability, performance, and security. This role ensures ongoing operational excellence, facilitating seamless financial processes, and supporting business growth through reliable technical support. Software
Required Software
Skills:
Oracle E-Business Suite (core modules like GL, AP, AR, Fixed Assets, Project Accounting)Oracle Hyperion (HFM, Planning, FCCS, ARCS)Oracle Database (SQL, PL/SQL, RMAN)Support and monitoring tools for Oracle environmentsOperating systemsUNIX/LinuxIncident & Change Management Systems (e.g., ServiceNow)Backup/Recovery tools (RMAN)
Preferred Software
Skills:
Oracle WebLogic Server administrationOracle Enterprise ManagerData Visualization/Reporting tools (e.g., BI Publisher, OBIEE)Cloud integrations (Oracle Cloud, AWS, Azure)
Overall Responsibilities Provide Tier 2 incident resolution support across Oracle Financials, EBS, Hyperion, and related systems ensuring minimal downtimeManage, monitor, and optimize Oracle EBS modules, Hyperion, and Oracle Database environments in production and non-production settingsAssist with implementing patches, upgrades, and enhancements while maintaining system stabilitySupport month-end, year-end, forecasting, and budgeting activities within HyperionConduct root cause analysis and problem resolution, ensuring recurrence preventionDocument configurations, support activities, and incidences precisely for audit and knowledge sharingCollaborate with cross-functional teams, vendors, and stakeholders for issue resolution and system improvementsEnsure security configurations are aligned with organizational and compliance standardsSupport disaster recovery and business continuity procedures
Technical Skills (By Category)
Programming Languages:
EssentialSQL, PL/SQLPreferredShell scripting, Python for automation
Databases/Data Management:
Oracle Database (RAC, Data Guard, performance tuning)Oracle Data Pump, RMAN utilities
Cloud Technologies:
Basic familiarity with cloud services like Oracle Cloud, AWS, or Azure (preferred)
Frameworks and Libraries:
Oracle Middleware components, WebLogic Server, SOA Suite (preferred)
Development Tools and Methodologies:
Oracle utilities (RMAN, Data Pump, OEM)Version control best practices, incident, and problem management workflowsITIL Service Management practices
Security Protocols:
User access security, audit logs, enforcing compliance with regulatory standards like GDPR or CCPA
Experience A minimum of 5+ years supporting Oracle Financials, EBS, and Hyperion environmentsProven experience with incident resolution, patches, upgrades, and performance tuningDeep working knowledge of core modules like GL, AP, AR, Fixed Assets, Project Accounting, and Hyperion financial processesStrong grasp of Oracle configurations, system management, and troubleshooting in complex enterprise settingsCertifications such as OCP (Oracle Certified Professional) or Hyperion certifications are desirableExperience in finance, manufacturing, or regulated industries is a plus
Day-to-Day Activities Address and resolve escalated issues related to Oracle Financials, EBS, and HyperionPerform system health checks, monitor system metrics, and optimize resource utilizationApply patches, updates, and system upgrades aligned with scheduled maintenance windowsSupport month-end, quarter-end, and year-end financial closing processes in HyperionCollaborate with functional teams, developers, and vendors to coordinate incident resolution and system improvementsDocument support activities, configurations, and solutions comprehensivelyConduct performance troubleshooting and recommend enhancementsProactively identify potential issues and lead mitigation effortsContribute to disaster recovery exercises and sustain business continuity plans
Qualifications Bachelors degree in Computer Science, Information Technology, or related fieldsHands-on experience supporting, maintaining, and enhancing large-scale enterprise Oracle systemsRelevant Oracle certifications (OCP, Hyperion certification) are advantageousGood understanding of financial modules and processes within Oracle applications
Professional Competencies Analytical and troubleshooting skills for complex enterprise systemsEffective communicator capable of documenting technical solutions clearlyAbility to work collaboratively within cross-functional teamsAdaptability to evolving technology landscapes and changing business prioritiesStrong organizational skills, attention to detail, and process complianceTime management skills to handle multiple tasks effectively under pressure
S
YNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .Candidate Application Notice
