Ops Support Analyst - Financial Investigations

As an Ops Sup Analyst 1 at the company, your role involves providing operations support services such as record/documentation maintenance, account maintenance, imaging, and opening accounts. You will also act as the liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure smooth operations in alignment with Citi's processes. **Responsibilities:** - Perform business analysis and document the current and future state of Client Reports and Advices - Provide regular status updates and create presentations for steering committee updates - Work with Legal & Compliance teams to obtain sign-off on regulatory business requirements - Serve as the primary liaison between key business stakeholders and technology - Recommend business priorities by advising stakeholders on options, risks, costs, and delivery timelines - Create training sessions, webcast demos, write User Acceptance Test scripts, and business scenarios - Manage and maintain project plans, acting as the project manager for follow-ups across departments - Focus on delivering regulatory client deliverables while fulfilling client needs for an exceptional experience - Assess risks when making business decisions and ensure compliance with laws, rules, and regulations **Qualifications:** - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting and competitors in the industry - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Problem-solving and decision-making abilities - Clear and concise written and verbal communication skills **Education:** - Bachelors degree/University degree or equivalent experience *Note: This job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required.* If you require a reasonable accommodation due to a disability to use search tools or apply for a career opportunity, please review Accessibility at Citi.,