Job
Description
Description At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for heavy & bulky products. The successful candidate will be able to support issues related to scheduled and non-scheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner, always working from the customer backwards. In addition, will need to call customers to offer solutions for the delivery issue identified. The ideal candidate must demonstrate strong Ownership and Deliver Results skills, outstanding verbal and written communication skills, and a commitment to excellence. In addition, the candidate must be proficient in English and demonstrate outstanding collaboration and professional skills. The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about processes and how to improve them. The candidate should be focused on Quality while delivering results through specific metric’s achievement, as well as developing tasks with a constant analytical mindset. The job requires work schedule flexibility (including weekends). Proficient in speaking, writing, reading, and listening in French, Spanish, German, or Italian, in addition to English. Key job responsibilities Take ownership of emerging issues that impact customers and business parties, drive resolution, and recommend ways to prevent similar issues in the future. Demonstrate timely, accurate and professional customer service and contact resolution. Demonstrate clear and polite written and oral communication skills. Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience. Proactively escalate system and process issues, as well as customer feedback trends, to management. Be the voice of the customer, and provide feedback to the management team. Adapt in a fast-paced, constantly changing environment. Basic Qualifications 1+ years of customer service experience Proficient in speaking, writing, reading, and listening in French, Spanish, German, or Italian, in addition to English. Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 2+ years of customer service experience. Experience with EU/NA Paragon/AC3 is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2931693 Show more Show less
