Jobs
Interviews
Amazon logo

Ops Specialist, AMXL Proactive Execution (APEx) Team

1 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Linkedin logo

Apply

Skills Required

apex service support addition communication collaboration schedule flexibility writing drive sds management onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for heavy & bulky products. The successful candidate will be able to support issues related to scheduled and non-scheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner, always working from the customer backwards. In addition, will need to call customers to offer solutions for the delivery issue identified. The ideal candidate must demonstrate strong Ownership and Deliver Results skills, outstanding verbal and written communication skills, and a commitment to excellence. In addition, the candidate must be proficient in English and demonstrate outstanding collaboration and professional skills. The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about processes and how to improve them. The candidate should be focused on Quality while delivering results through specific metric’s achievement, as well as developing tasks with a constant analytical mindset. The job requires work schedule flexibility (including weekends). Proficient in speaking, writing, reading, and listening in French, Spanish, German, or Italian, in addition to English. Key job responsibilities Take ownership of emerging issues that impact customers and business parties, drive resolution, and recommend ways to prevent similar issues in the future. Demonstrate timely, accurate and professional customer service and contact resolution. Demonstrate clear and polite written and oral communication skills. Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience. Proactively escalate system and process issues, as well as customer feedback trends, to management. Be the voice of the customer, and provide feedback to the management team. Adapt in a fast-paced, constantly changing environment. Basic Qualifications 1+ years of customer service experience Proficient in speaking, writing, reading, and listening in French, Spanish, German, or Italian, in addition to English. Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 2+ years of customer service experience. Experience with EU/NA Paragon/AC3 is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2931693 Show more Show less

More Jobs at Amazon

Amazon AWS - Delivery Consultant (Migrations)

Pune, Bengaluru

7 - 12 yrs
|

INR 20 - 35 Lacs

ML Data Associate

Chennai

Experience: Not specified

|

INR 2 - 4 Lacs

Amazon Customer Support Role - VCS-Work From Home - West Bengal

Kolkata

Experience: Not specified

|

INR 3 - 3 Lacs

Amazon Customer Support Role - VCS-Work From Home - Uttar Pradesh

Ghaziabad

Experience: Not specified

|

INR 3 - 4 Lacs

Salesforce Developer, DSP Tech, Last Mile

Hyderabad, Telangana, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Amazon logo
Amazon

Software Development

Seattle WA

RecommendedJobs for You

Amazon logo

Ops Specialist, AMXL Proactive Execution (APEx) Team

Amazon

Hyderabad, Telangana, India

Amazon logo

Ops Specialist, AMXL Proactive Execution (APEx) Team

Amazon

Hyderabad, Telangana, India