Ops & Customer Success Executive

Job Description – Ops & Customer Success Executive

Company: Mad4Detailing (Neaten Cleaning Technology Private Limited)
Location: First Floor, GT-43, Sector 117, Noida – 201301
Contact: Vaishali Singh | +91-93197 36231 | hr@neatenindia.com

Position Title:

Ops & Customer Success Executive

Department:

Digital Fulfillment & Support

Reports To:

Digital & Marketplace Lead

Role Summary:

Mad4Detailing is looking for an organized, responsive, and customer-obsessed professional to manage backend operations and customer experience for our growing digital business. The Ops & Customer Success Executive will ensure timely dispatches, proactive customer communication, and excellent post-purchase support across channels.

Key Responsibilities:

• Ensure 95%+ on-time order fulfillment across D2C and marketplaces.
• Coordinate with warehouse and courier partners for dispatch and delivery.
• Monitor and respond to customer service queries (WhatsApp, email, calls) within SLA.
• Manage returns, replacements, and refunds with accuracy.
• Track and report NPS scores, feedback loops, and customer satisfaction.
• Maintain accurate daily MIS: orders, delivery status, cancellations, and return reasons.
• Work closely with the Indiamart Executive for B2B dispatches and GST-related queries.

Requirements:

• 1–3 years of experience in eCommerce operations or customer service.
• Experience using logistics dashboards (Shiprocket, Amazon EasyShip, etc.) preferred.
• Proficient with Excel/Google Sheets and order management tools.
• Ability to multitask and prioritize based on urgency and customer impact.
• Good spoken and written English/Hindi for customer communication.

Skills & Competencies:

• Detail-oriented and process-driven
• Strong follow-up and accountability
• Empathy and customer-first mindset
• Willingness to learn and adapt in a fast-paced environment

Compensation:

As per industry standards + incentives linked to customer satisfaction and SLA adherence

To Apply:
Send your updated CV with the subject line “Application – Ops & Customer Success Executive” to hr@neatenindia.com
For queries, contact Vaishali Singh at +91-93197 36231.

About the Company:
Mad4Detailing, a division of Neaten Cleaning Technology Pvt. Ltd., is India’s leading car detailing product brand delivering innovative coatings, tools, and accessories to car lovers and professional studios alike.

Job Type: Full-time

Pay: ₹300,000.00 - ₹480,000.00 per year

Benefits:

• Internet reimbursement

Work Location: In person