Opportunity For Apple Service Incharge OR Location Incharge-Hyderabad

Ample Technologies

5 - 10 years

3 - 6 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

Technical Services Technician Technical Support Troubleshooting Apple Support Support Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure an organization-wide culture aligned with its Vision and Values with a special focus on Service Excellence on all parameters
Manage day-to-day location operational activities at the assigned locationand meet Revenue and Operational target including high customer satisfaction and location + self KPIs
Ensure zero audit variance at the assigned location and prevent unethical practices
Ensure 100% compliance with policy & procedures
Responsible for the P&L of the location.
Maintain low attrition and train the staff to ensure optimumperformanceof individuals and location
Liaise with cross functional team as required to ensure seamless operationof assigned location • Resolve all escalations with high accountability
High responsiveness Email, messages or WhatsApp and punctuality• Support the organization in legal activities
Ensure upkeep

Preferred candidate profile

Troubleshooting computer and Mobile devices hardware, Applications andOperating system Mandatory
Knowledge of Mac OS and iOS troubleshooting is a must
Excellent customer handling skills with professional language fluencyisamust
Spoken and written communication skills of English and local languagewith neighboring states languages is a must
Time Management, Organizational problem-solving and analytical skills• Ability to work with others and find creative solutions to current andfuture challenges
Proficiency in using Spreadsheets and ability to analyze data and arriveat meaningful outputs. Should be able to handle customer queries and should aimat customer delight.
Self-driven & goal-oriented and willing to work on Weekends if theneedarises.
Willing to travel or relocate

Interested candidates can reach me at 9686698157 Or you can send mail to anil.shyam@ample.co.in

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