Operations Trainee

Role & responsibilities Handling information and data related to Insurance Procedures Documentation, Claims closing, Data Entry, Indexing, reviewing, Making Non-financial change, Processing insurance claims Provides follow up on requests that cannot be immediately resolved Builds relationships with staff from other departments to ensure queries are responded to in a timely manner Escalates issues to management when needed Works with management to set daily priorities to ensure prompt and efficient service Maintains flexibility in a high speed, demanding team environment Identifies process improvements to increase efficiencies and streamline processes Actively participates in departmental team meetings and other open forums Soliciting and compiling information and data related to processing activities Working with mainframe applications Creating and monitoring the processing checklists and calendars Preferred candidate profile Skills and Competencies 1. Strong analytical and problem solving skills 2. Good Keyboard Skills 3. Strong team player 4. Strong written and verbal communication skills 5. Strong commitment to customer service and quality 6. Strong research and follow-up skills 7. Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs. 8. Proven ability to work independently and in a team environment