Operations TL

As a Team Leader at our company, you will play a crucial role in managing and motivating a team of support representatives, developing strategies, and ensuring targets are achieved. Your responsibilities will include: - Monitoring and managing desktop support, and VIP support functions to ensure optimal service. - Maintaining high performance levels for service-related processes and implementing improvement activities when necessary. - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. - Managing installations, upgrades, and configurations of hardware and software. - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. - Resolving issues escalated by technicians and engineers. - Handling data according to legal and company guidelines. - Providing support and guidance to stakeholders. - Controlling costs and budgets regarding products. - Developing a deep understanding of products for proper service delivery to clients. - Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. - Developing practices to ensure team productivity. - Recommending methods of improvement and ensuring timely implementation for service delivery upgrades. - Providing accurate and regular reports to management on the performance of service delivery. - Leading personnel management, performance assessment, training, and mentoring. - Building strong relationships with teams to enable effective dialogue exchange between departments. To be successful in this role, you should have: - 4+ years of experience as a Team Leader. - Experience with system installation, configuration, and analysis. - Knowledge of Desktop, Servers, networks, and cloud computing. - Knowledge of data protection operations and legislation (e.g. GDPR). - Leadership and organizational skills. - Ability to manage multiple projects. - Outstanding communication skills. - Problem-solving aptitude. Education: BSc/B-tech in Computer Science, IT, or a relevant field. Work Location: Chennai Shift Timing: UK Shift Immediate Joiners Required If you are interested, please contact the HR at +91 8838675423.,