Operations & Telecalling Specialist

Job Title: Operations & Telecalling Specialist(Inside Sales)

Location:

Position Overview

Operations & Telecalling Specialist

The selected candidate should demonstrate adaptability to new technologies, possess strong organizational skills, and have the ability to understand and contribute to our business model while collaborating effectively as a team player.

Key Responsibilities

• Conduct professional inbound and outbound telecalling to ensure effective Customer communication and relationship management.
• Oversee daily operational tasks, ensuring efficiency and smooth coordination between internal teams and external stakeholders.
• Prepare and maintain structured

  reports, data analyses, and presentations

  using MS Excel, Word, and PowerPoint.
• Manage and update

  CRM systems

  to track leads, customer interactions, and operational workflows.
• Execute timely Customer follow-ups to ensure satisfaction and long-term engagement.
• Collaborate with management to evaluate and enhance business processes.
• Adapt to new business models, technologies, and tools as per evolving requirements.
• Support cross-functional tasks to drive organizational efficiency and growth.
  

Qualifications & Skills

• Bachelors degree in Business Administration, Commerce, or a related field (preferred).
• 1 to 3 years of professional experience in

  operations, telecalling, or customer support

  .
• Excellent verbal and written communication skills in

  Telugu and English

  ; working knowledge of Hindi is desirable.
• Strong proficiency in

  MS Office applications (Excel, Word, PowerPoint)

  .
• Familiarity with

  CRM platforms

  and ability to work with digital tools.
• Proven ability to create detailed reports and presentations for management review.
• Highly adaptable, with strong problem-solving skills and a detail-oriented approach.
• Demonstrated ability to work both independently and as part of a team.

What We Offer

• A structured role with opportunities to contribute to both operations and Customer relations.
• Exposure to diverse business processes and direct collaboration with the leadership team.
• A professional and collaborative work environment.
• Competitive compensation package with performance-based incentives.