Operations Team Leader

Your role as a Grade-9 Operations Coordinator at FedEx involves providing day-to-day coordination and administrative support to operational and clerical team members or contractors to ensure smooth workflow and task completion. You will also be responsible for overseeing team tasks, offering feedback, and providing on-the-job coaching to enhance team performance and efficiency. Key Responsibilities: - Provide daily coordination support to operational and clerical teams, ensuring seamless workflow across various departments. - Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. - Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. - Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. - Implement and uphold quality management practices to maintain service standards and customer satisfaction. - Monitor and optimize network operations to enhance efficiency and minimize disruptions. - Support the customer service and support group in resolving customer queries and strengthening client relationships. - Manage contract sourcing and negotiations to secure reliable service providers and vendors. - Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Qualifications & Experience: - Minimum Graduate - Industry experience required Skills: - Time Management - Problem Solving - Planning & Organizing - Accuracy & Attention to Detail - Advanced MS Office skills (Excel, Word, PowerPoint) Competencies: - Accountability and Adaptability - Business and Customer Focused - Communication and Collaboration - Innovation and Critical Thinking - Leadership and Influence - Confidentiality and Integrity FedEx is committed to fostering a diverse, equitable, and inclusive workforce where fair treatment and growth opportunities are provided for all. As an equal opportunity/affirmative action employer, FedEx values people first and ensures a supportive work environment for its team members. The People-Service-Profit philosophy is at the core of FedEx's values, emphasizing the importance of taking care of employees, delivering exceptional service to customers, and reinvesting profits back into the business and its people. As a Grade-9 Operations Coordinator, you play a crucial role in maintaining operational efficiency, ensuring customer satisfaction, and upholding FedEx's commitment to excellence in service delivery.,